Understanding our Customers: Report on a workshop

Post date: May 30, 2014 2:20:14 PM

Facilitated by University of Sheffield Process Improvement Unit at the latest meeting of the Lean HE Hub steering group: on the use of 'empathy maps' as a means of building a fuller picture of customer value.

For more information, drop Rachel McAssey or Dave Speake a line on: piu@sheffield.ac.uk