Biography for Michelle Adams

Michelle Adams is the Administrative Manager at Wilfrid Laurier University, bringing over seventeen years of diverse experience in higher education. Throughout her career, Michelle has led a wide range of innovative initiatives focused on operational excellence, process efficiency, and transformative change. Her expertise spans operations management, continuous improvement, and strategic change leadership within academic institutions.

Holding a Master’s degree in Education, Michelle has consistently driven impactful improvements that enhance both institutional effectiveness and the student experience. She is recognized for her ability to lead cross-functional teams, implement sustainable solutions, and foster a culture of continuous improvement.

Michelle’s commitment to innovation extends beyond her role at Laurier —she also served on the ACMP Ontario Communications Committee and holds the Certified Change Management Professional™ designation. Her strategic mindset and passion for higher education make her a catalyst for meaningful, lasting change.