Understanding our Customers: Report on a workshop

posted 30 May 2014, 07:20 by Steve Yorkstone   [ updated 30 May 2014, 07:20 ]
Facilitated by University of Sheffield Process Improvement Unit at the latest meeting of the Lean HE Hub steering group: on the use of 'empathy maps' as a means of building a fuller picture of customer value.

For more information, drop Rachel McAssey or Dave Speake a line on: piu@sheffield.ac.uk
Steve Yorkstone,
30 May 2014, 07:20