Global Steering Group


Lean HE is run by three Continental Divisions, linked together through a global steering group. Current members of this committee include:

 

Team at the Lean HE 2018 AGM

Team at the Lean HE AGM 2018

Post holders

Stephen Yorkstone, Chairperson

Senior Consultant, Edinburgh Napier University

Current Role:

Steve currently leads Edinburgh Napier University's lean-type initiative. There he supports staff through rapid improvement events, process reviews, as well as providing consultancy, coaching and training. He is a regular conference speaker on Lean for Higher Education, and currently is focusing on the development of advanced facilitation skills for improvement.

Employment History:

Alongside his current role Steve supports a small number of coaching and mentoring clients. in 2006 Steve was one of the first members of then ground breaking University of St Andrews' Lean Team, and he has worked to support other Universities in setting up their Lean initiatives. He served on the editorial board of the Lean Management Journal, contributed the chapter "Lean Universities" to the Shingo Research Prize winning 'Routledge Companion to Lean Management'. He edited the 2019 book; 'Global Lean for Higher Education; A Themed Anthology of Case Studies, Approaches, and Tools'.

Ask me about:

  • Lean Higher Education
  • setting up lean initiatives and comparing approaches
  • facilitation skills
Website: https://www.napier.ac.uk/people/steve-yorkstone
Email: s.yorkstone@leanhe.org
T
witter: @steveyorkstone


Susanne Clarke, Secretary

Head of Service Excellence and Organisational Change Lead at Bournemouth University (BU)

Current Role:

I provide a strategic focus to developing excellent services and leading change across BU.  I am strongly influenced by the lean ethos of respect for people in building a culture of co-operation and collaboration between staff.  When we get this right and embrace continuous improvement we can’t help but deliver a great service to all in our community. 

Employment History:

As a qualified accountant and organisational performance specialist - implementing lean has played a key role in leading teams that add real value. I first joined BU from the private sector in 2001 as Director of Operations within Faculty and later as Head of Finance and Performance and Deputy Director of Finance for BU. 

Ask me about:

  • Aligned to my passion for lean is an interest in Appreciative Inquiry - contact me to find out more

Website: https://www1.bournemouth.ac.uk/about-bournemouth-university
Email: sclarke@bournemouth.ac.uk
Telephone: (44) 01202 966101
LinkedIn: http://uk.linkedin.com/in/susanneclarke


Grace Bryant, Director of Communications

Improvement Specialist, University of Canberra

Current Role:

Grace Bryant is one half of Team BPI, a team recognised by the Association for Tertiary Education Management. Team BPI’s remit is broad; to embed a culture of continuous improvement (CI), to inspire a network of CI champions and ground-up improvers and to deliver complex or institutional-wide improvements. Team BPI draws on a variety of tools to deliver on this remit, including lean, design thinking and storytelling. The work of Team BPI has been acknowledged by the Association for Tertiary Education Management (ATEM), through awards, the delivery of Australia-wide BPI masterclasses and regular conference appearances. She believes that our people and processes are as powerful as our technology.

Employment History:

Grace passionate about education. She has dedicated the past fifteen years in service to the University of Canberra and over five years facilitating short courses for adults at the Canberra Institute of Technology.  Her previous roles were service-focused and encompass the full administrative life-cycle of a student. In her other lives, she’s a freelance author and illustrator, with plans to publish picture books that create safe spaces for the discussion of mental health issues and for creativity to blossom.

 Ask me about:

  • Engaging, influencing and inspiring transformation;
  • Growing communities of practice;
  • Design thinking, storytelling, collective voices and, visual narrative.

Website 

Email: hello@leanhe.org

Twitter: @leanheglobal

Dr Marilyn Thompson, International Research Co-ordinator

Associate Provost Human Resources, University of Waterloo
Current Role:
As a senior executive officer of the University, Marilyn plays a key role in actualizing the University’s strategic plan. She provides vision and HR leadership, acting as the steward of Human Resources to the University’s mission. She leads the HR Departments through policy development and leadership of service delivery portfolios; ensures compliance with legislation; provides guidance and counsel to University management regarding a wide range of HR and employee relations issues; and nurtures a healthy, learning-enriched, and high-performance work culture.
Employment History:
Having started her career as a nurse, Marilyn has worked in many executive and senior leadership positions within health care, government and education in both the public and private sectors. Before joining the university, she held executive and senior leadership positions with Eastern Regional Health Authority and the Government of Newfoundland and Labrador. She has held numerous board appointments representing healthcare, education and the business community. 

Ask Me About

  • Building lean capacity
  • Facilitating process improvement projects
  • Linking lean with service excellence
Website: www.uwaterloo.ca
Email: marilyn.thompson@uwaterloo.ca

Continental Division Chairs


Dr Ruth Archer, Chairperson Lean HE Americas Continental Division

Director of Continuous Improvement, Michigan Technological University

Current Role:

Ruth manages the continuous improvement activities for Michigan Technological University. She is responsible for facilitating improvements that close the gap between current state and the university's strategic goals, fostering the continuous process of people development, and promoting collaborative partnerships and sharing Lean expertise in the state, the nation, and the global community.

Employment History:

Ruth has a BS in Electrical Engineering, an MBA, and a PhD in business administration with a specialization in organizational psychology. Before working at Michigan Tech, Ruth served in the United States Air Force. She held multiple positions, including aircraft mechanic, test equipment designer, aircraft electromagnetic signature collector, radar modeler, current and future radar engineer, and AFROTC instructor.

Ask Me About:

  • Teaching Lean
  • Developing Lean Leaders
  • Coaching others as they apply Lean methods, processes, and tools
  • Lean in Higher Education

Hayley MacDonald, Chairperson Lean HE Australasia Continental Division


John Hogg, Chairperson Lean HE Europe Continental Division

Director of Continuous Improvement, University of Strathclyde, Glasgow

Current Role:

As Director of Continuous Improvement, John is responsible for providing leadership and direction to the University’s continuous improvement activity and national Higher Education agendas including Value for Money, Effectiveness and Efficiencies. 
In addition to being Chairperson of Lean HE Europe, John is also Chairperson of Lean HE Scotland, a member of Universities Scotland Efficiencies & Effectiveness Committee and is also a non-executive board member at Glasgow Kelvin College.

Employment History

John has over 20 years’ experience in the Higher Education Sector as has worked in academic department, Faculty and University-level roles. Prior to joining the HE sector, John worked in the recruitment industry.

Ask Me About

  • Establishing and Building Lean Capability & Capacity
  • Evidencing the Impact of Improvement
  • Improving performance through employee engagement
  • Establishing a central lean/continuous improvement team
Telephone: (44) 0141 548 3624

Conference hosts


Svein Are Tjeldnes, Conference Host 2018

Project manager/Senior adviser, UiT The Arctic University of Norway

Current role

As project manager of UiT’s improvement initiative, my role is to plan and coordinate activities throughout the university. A crucial part of the job is to inspire colleagues, leaders and students to see the benefits of applying continuous improvement as an element in everyday-university-life. I am also responsible for our portfolio of lean/improvement-courses. In my opinion, a main task is to raise awareness of how important it is to bring our employee’s knowledge and experience to the tip of the change-processes.

Employment History:

I graduated from UiT as a lawyer in 1998, and after a short career as a civil servant in our welfare system, I started working at the university in October 2000 as a student counsellor. From 2002 I have been working as the Administrative Head of Office at The Department of Psychology. In 2013 I was asked to lead UiTs improvement initiative.

Ask me about (or rather: use me as a discussion-partner)

  • Motivation and inspiration for change and improvement
  • How to survive all the small steps necessary in order to get results with a lean initiative
  • Lean training with the use of The Buckingham Service Game
Conference website: http://www.uit.no/leanhe2018

Krista Schulte, Conference Host 2019

Lean Performance Consultant, University of Michigan

Current Role:

Krista leads the planning, implementation, and evaluation of Lean programs for the University of Michigan’s academic campus. She uses a variety of consulting, team building, project management, and training & development strategies to enable and engage staff..

Employment History:

She has 20 years of engineering and process improvement experience in the automotive industry. Krista transitioned to HE when she joined the University of Michigan in 2015 to develop the newly formed Lean effort in the Business & Finance division (IT, Facilities, Operations, HR, Finance). In 2017, she began offering Lean Services campus-wide.

Ask me about:

  • Lean Communities of Practice
  • HELEX – Higher Ed Lean Exchange
  • The difference between applying Lean in a corporate vs higher education setting
  • The Network for Change and Continuous Innovation (NCCI)
Email: kmschult@umich.edu

Brendan Snowden, Conference Host 2020

Associate Director, Service Improvement Melbourne University




Former Steering Group Members

Since founding in 2013 Lean HE has benefited from the skills and wisdom of many people, including former global steering group members. 

These include:
  • Christine Stewart - Cardiff University
  • Dave Speake - The University of Sheffield.
  • David Melkevik - Cardiff University
  • Fin Miller - University of St Andrews
  • Jan Brillman - Hanzehogeschool Groningen
  • John Hogg - University of Strathclyde
  • Julie Ryland - Coventry University
  • Lorna Prince - University of Stirling
  • Mark Robinson - University of St Andrews
  • Mick Gash - University of Nottingham
  • Pat Browne - University of Aberdeen
  • Sue Jennings - University of Stirling
  • Tammi Sinha - University of Winchester
  • Vincent Wiegel - HAN School of Applied Sciences
  • Rachel McAssey - The University of Sheffield.